Community Mediation
Community mediation is an impartial, independent, confidential and voluntary process that helps two or more people, or groups of people, who are in disagreement or conflict with each other over any issue, to come to a solution that benefits those parties both now and in the future.
Impartial
- We do not take sides or make judgements about the dispute. We treat each party equally. We do not represent one party or the other.
Independent
- We are not part of any other agency such as the Council, police or housing association so our role is purely to provide mediation.
Confidential
- We will not reveal what is said by a party about another party nor will we reveal the discussions which take place during the mediation meetings to others. We ask our clients to keep to the same rules and not discuss the contents of any mediation meeting with anyone outside of the process. We are at liberty to let any referrer or involved party know what stage a case has reached and the outcome status but any agreement reached will not be shared outside of the parties involved unless they specifically request it.
Voluntary
- No party can be forced into mediation and any party can withdraw at any stage. The referrer can also withdraw a case at any stage and the mediation service can also withdraw if it feels the case or clients are unsuitable.
Impartial - We do not take sides or make judgements about the dispute. We treat each party equally. We do not represent one party or the other.
Independent - We are not part of any other agency such as the Council, police or housing association so our role is purely to provide mediation.
Confidential - We will not reveal what is said by a party about another party nor will we reveal the discussions which take place during the mediation meetings to others. We ask our clients to keep to the same rules and not discuss the contents of any mediation meeting with anyone outside of the process. We are at liberty to let any referrer or involved party know what stage a case has reached and the outcome status but any agreement reached will not be shared outside of the parties involved unless they specifically request it.
Voluntary - No party can be forced into mediation and any party can withdraw at any stage. The referrer can also withdraw a case at any stage and the mediation service can also withdraw if it feels the case or clients are unsuitable.
List of Services
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Is it For You?List Item 1
Community mediation focuses on helping parties to express their feelings, change behaviours, improve understanding, communication and relations and move forward. It involves trained mediators who facilitate the process and create an environment where both sides can reach agreement in a fair and open manner.
Mediation works well if both parties engage in the process with the right ethos and are committed to wanting to resolve the issue.
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Benefits of MediationList Item 2
Mediation turns a two way fight into a three way search for a solution
Empowers the disputants to make their own resolutions
Shares and builds communication and listening skills
Does not prevent you seeking independent legal advice
Is structured and future focused.
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The ProcessList Item 3
The three stages of mediation explained in greater detail...
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User Feedback
Comments received via feedback forms from our clients and referrers
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Our Funders
We have previously received funding from the following sources; London Borough of Ealing, MOPAC, William Hobbayne Charity, Registered Social Landlords, John Lyon's Charity, The Challenge Network, Pathways, Comic Relief & private donations.
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Feedback Analysis
To monitor the success of our work, Ealing Mediation Service follows up all mediation cases with requests for feedback from both clients and referrers.
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Complaints Procedure
Complaints that cannot be easily resolved over the telephone should be made in writing to EMS.
We will acknowledge receipt of your complaint, using your preferred method of communication.
We take all complaints seriously and will address your concerns thoroughly, promptly, and politely.
We aim to investigate and resolve all customer complaints as quickly as possible - generally within 20 working days of receipt. If it is not possible to reach a prompt conclusion, we will contact you with an explanation, and set out expected timescales by which matters should be resolved.
Any correspondence will be treated in confidence. An exception will be made in the event that a third party is implicated by your complaint, and we need to discuss the details of your issue with them in order to reach a satisfactory conclusion.
Where necessary, we will do everything we can to put things right and will review our procedures to stop problems happening again.
We aim to resolve all our customer complaints internally. If you are not satisfied with the outcome of your complaint you may write to the Chair of our Board of Trustees within 20 working days of the outcome to request that the handling of your complaint be reviewed
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Promoting Mediation
EMS recognises that mediation has a much greater chance of success if conflict is nipped in the bud.
We promote awareness of mediation and its benefits; we take part in presentations/events and we network and work in partnership with many other agencies and our peers.