Helping People Communicate Effectively Without Conflict

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Mediator Training


EMS values diversity and is open to hearing from people interested in being mediators from all different backgrounds. In exchange for a willingness to volunteer with us for at least two years/eight cases EMS can provide you with professional training. However, those who train with us and do not meet the minimum commitment expected of them will be requested to pay back the costs of their training, a minimum of £500. We can only provide free accredited training when resources allow.


Our trained mediators are offered ongoing training, development and supervision opportunities throughout their time with us. As we do not currently have funding to train new mediators we are only accepting new names to be added to our waiting list until such time further funding becomes available and we have insufficient mediators to meet demand.


If you want to self-fund training as a community mediator we recommend the London Community Mediation Council's approved six day course. Details of training dates/costs are on their website www.lcmc.org.uk. We do accept some mediators who have trained on other approved or accredited mediation courses.



Mediation Awareness Workshops for Referrers


We also offer training in mediation awareness to agencies. This enables agencies to improve the quality and success of their referrals, convey to potential clients how mediation works and judge the suitability of cases. This training is usually offered free for agencies in Ealing but other service specific training will be charged for.


We can provide tailor made workshops for staff, mediators and residents on other relevant subjects including advanced skills workshops for mediators.



Events for Partners and External Agencies


We run mediation awareness workshops, aimed at our partners within the voluntary and statutory sectors, in order to raise awareness of how mediation works and its benefits in order to increase appropriate referrals.


These workshops usually take place on a weekday, 9.30am - 1.15pm at Greenford Community Centre and the next date is 12.9.19. Places must be booked with us in advance as places are limited. Alternatively, if you have a group of 6-12 people who would benefit from this training or a presentation then a separate session can be arranged at our premises or off site.


We can also provide workshops on communication skills, conflict resolution, mediation awareness and better meetings aimed at residents/tenants associations, community champions or small groups of staff or volunteers.


We have previously provided workshops in restorative justice awareness for Ealing Council staff and workshops for Catalyst Housing tenants. We recently organised two training workshops for Sandford Co-op as part of our membership of London Community Mediation Council. We recently delivered Solutions Orientated Conversations training to Wandsworth Mediation Service.


We have the capacity to provide tailor made workshops on request.




Promoting Mediation


EMS recognises that mediation has a much greater chance of success if conflict is nipped in the bud.


As well as running training courses we provide publicity about mediation and its benefits; we take part in presentations/events and we network and work in partnership with many other agencies and our peers.


We have produced booklets of our own mediation success stories.


We have launched and published our own Mediator Handbook.


We review our publicity & marketing strategy annually.


Our promotional leaflets/posters/flyers are available free of charge subject to availability.


We are always open to taking part in local events and making presentations.






Please see our separate webpages on any specific new projects.


We do have a number of workplace mediation trained mediators on our books. Whilst we are not currently running a workplace mediation project we can put you in touch with EMS mediators who have experience in this field or you may contact the Civil Mediation Council for their approved list of workplace mediators.


We started working in partnership with Kingston Friends Mediation on peer mediation in schools project and took over the running of this project working in five schools over two boroughs including four schools in Ealing borough.  We successfully applied for funding from John Lyon's Charity to continue this project from 1.4.16.


Those schools not included in a funded project can still access this scheme and we can provide a quote covering introductory meeting, set up advice, presentation to staff, presentation to school assembly, specific year groups presentation and selection, 4 days of training, 3 supervision sessions and evaluation.  Quotes can be provided on request in the region of £6500.


We are piloting a small number of restorative justice cases and keeping in touch with the Restore:London pan-London victims project.






Want help setting up a mediation service?


Need advice, information, good practice guidance?


Don't have time to write job descriptions/person specifications or policies?


Require access to basic mediation skills training and supervision?


Want advice of the ethics of mediation?


Want tailor made workshops developed and/or delivered?


We may be able to assist for a cost effective fee. We have nearly 20 years of experience in the community mediation field.