Our office can be contacted in the following ways:
By telephone: 020 8575 9500
By e-mail: firstname.lastname@example.org
By letter: Greenford Community Centre,
170 Oldfield Lane South,
Greenford. UB6 9JS
You may not know at this point if mediation is suitable for you, or you might just want to know more about mediation. We ask that you call the office to make an appointment to speak with the Case Manager in confidence.
The Case Manager will listen to your experiences and explain how mediation can help you. No one will force you to try mediation but we can explain the benefits and explore any barriers. Provided your case is suitable for mediation, you can then decide whether to take advantage of the service we have to offer.
You may refer yourself or you may choose to be referred by your landlord or other agency. Referral agencies can request a copy of our standard referral form as guidance to refer a case.
To make a referral we need names, addresses, 'phone numbers, information about the dispute and how long it's been on-going and any relevant information relating to risk, health, special needs and other parties/agencies involved.
If you self refer and are willing to go ahead with the idea of mediation then, with your permission, we will contact your neighbour(s) and introduce them to the Service and the benefits of mediation. If the case is received from an agency we will contact all parties to introduce ourselves.
If parties agree to mediation, and the Service assesses that the case might be suitable, we can then arrange for parties to separately meet with two of our mediators in separate, private pre-meetings.
This is to enable our mediators to explain their role, hear about the problem, provide more detail what mediation is about and manage expectations, explore what realistic resolution might look like for all parties, explore options and discuss and agree the next steps, including preparation for a mediation session.
This pre-meeting will usually take place at our offices some days in advance of any joint meeting or immediately before any joint meeting depending on assessment of the case. A pre-meeting usually takes no more than one hour.
Pre-meetings usually only take place in your own home if you are housebound or have a reason which might prevent you from travelling.
If parties agree, and the Service assesses that the case is still suitable for mediation then the Service will arrange a joint meeting. This meeting might take place immediately after the pre-meetings on the same day if that is suitable for the case, or on a a separate day.
The meetings will be facilitated by two of our professionally trained volunteer mediators. A mediator acting as observer, to give feedback to the mediators, may also be present.
The meeting has a clear structure and clear ground rules. It is an opportunity for parties to meet together in a safe environment and air feelings and views about the situation openly, in confidence, and without interruption. Confidentiality is key so no sessions may be recorded.
Each party will separately get a chance to talk uninterrupted for about ten minutes about the problem. The mediators will sum up what each has said and then help them to generate constructive discussion about how the problem can be resolved. They will encourage parties to problem solve and reach a mutually acceptable outcome, ideally a good faith agreement, which all parties can keep to and live with in the future.
Such a meeting can take around two hours.Those coming alone may wish to bring along a supporter, a friend or family member, who must be cleared by us in advance and is invited to observe but cannot actively participate. We can arrange for a sign or language interpreter when necessary.
Should parties decide to proceed with mediation but due to practicalities, fear or emotions one or both decides they cannot see the other face to face, mediators may be prepared to offer a shuttle mediation meeting where parties are based in separate rooms during the process. It should be recognised that shuttle mediation is not usually as effective as face to face mediation as parties cannot hear each other's tone of voice or see the body language so we urge clients to fully explore the barriers to meeting face to face first before any shuttle mediation is arranged. These barriers can be explored fully in advance of any meeting, including at the pre-meeting stage.