Our Services

Community/neighbour mediation

This is our core work, carried out by trained and experienced mediators and supported by trained office and supervision staff.
We maintain a list of available mediators and manage case work to ensure that our mediators are able to give their full time and attention to each active case.
EMS has target timescales for dealing with each stage of a case and files are independently reviewed each quarter to ensure that standards are maintained.

Not only do we accept self referrals but we also accept referrals from agencies. All agencies are expected to pay for their cases through grant aid or subscription.

Training volunteers

EMS is always open to hearing from people interested in being mediators. We are especially interested in people who are from West London's black and minority ethnic groups. We are also seeking more male mediators.

In exchange for a willingness to volunteer with us for at least two years EMS will provide you with professional training. Our mediators are offered ongoing training, development and supervision opportunities throughout their time with us and are actively encouraged to obtain competent mediator status.

Training agencies

We can provide agencies with training skills in 'mediation awareness' and 'conflict resolution/management'.
We have provided training for Ealing Homes, Shepherds Bush HA, Notting Hill Housing Group, Ealing's Safer Neighbourhood Teams, Ealing Race Equality Council, Ealing's Environmental Health Department,Harrow Council, Harrow Safer Neighbourhood Teams,other housing assciations, tenants/residents and voluntary sector reps.

We can provide half day and full day courses, off the shelf or customised from as little as £85 per person for a full day inclusive of trainer, training materials and refreshments.

Promoting mediation

EMS recognises that mediation has a much greater chance of success if conflict is nipped in the bud.

As well as runnning training courses we provide publicity about mediation and its benefits; we take part in presentations/events and we network with many other agencies and our peers.

Our leaflet iand poster is available in English and eight community langauges (Arabic, Farsi, Gujerati, Hindi, Polish, Punjabi, Somali and Urdu).

We have also produced two booklets of mediation success stories and we are aiming to publish a third volume in 2009/10.

We also run regular drop-in sessions around Ealing borough and we make presentations to organisations and groups.

Diversifying

We are now diversifying into new areas of mediation.

We have started a workplace mediation project and are offering this opportunity to current partners and local businesses.

We have carried out some tentative victim-offender work in partnership with the Probabtion Service.


We are working in partnership with Kingston Friends Mediation on a peer mediation in schools project 2007/9.