Benefits of Mediation & Feedback

Mediation turns a two way fight into a three way search for a solution.
Mediation empowers the disputants to make their own resolutions.
Mediation does not prevent you seeking independent legal advice.
Mediation shares and builds communication and listening skills.
Mediation is structured and future focused.

To monitor the success of our work, Ealing Mediation Service follows up all mediation cases with requests for feedback from both clients and referrers. This allows us to ensure a continuous quality of service and also to check on the success of the mediations over time.


Here are some of the responses we have received from clients and referrers:

‘EMS listening made things better. Excellent, wonderful service’ (Party 1, case 708)

‘It is a wonderful service’ (Referrer, case 672)

‘More confident and thinking more about the situation’ (Party 2, case 673)

‘Useful service, a well needed resource’ (Referrer, case 737)

‘I’m very happy with you all. Thank you for your help’
(Party 1, case 767)

‘Thank you for all your help and letters. I’ve made a note of your ‘phone number and will turn to you if any more incidents occur’
(Party 1, case 769)

‘The other side rejected mediation, nethertheless thanks for your assistance…..During our last residents’ meeting tenants felt that mediation was an effective way to address low-level ASB problems and neighbourhood disputes. I will be pleased to recommend your services to any one in need. For your prompt help and assistance, my sincerest gratitude’
(Party 1, case 797)

‘It has improved the situation by understanding each other more’
(Party 1, case 837)

‘Superb service. I have been very impressed with the service you provide and the care you give to each individual case. I felt a lot better as soon as I spoke to you and although you were unable to help with my problem you certainly helped me’
(Party 1, case 812)

‘Good work. Keep it up……..Will tell my colleagues about the service’
(Party 2 advocate, case 816)

‘Mediators worked very hard to resolve some of the issues’
(Party 1 advocate, case 816)

‘This case was ideal for mediation as police could do nothing further to help the people involved’
(Referrer, case 767)

‘The situation is ok now’
(Party 1, case 845)

‘I have closed this case as a result of a successful mediation by yourselves’
(Referrer, case 763)

‘Now I have peace of mind, not scared anymore. So far everything is ok and I hope it will remain ok. Thank you for your help.’
(Party 2, case 909)

‘Providing an essential service, offering time and advice, that sometimes the police cannot do’
(Referrer, case 771)

‘Your services can bring change, but at the end of the day it’s down to us’
(Party 1, case 803)

‘This is an excellent way of dealing with low level nuisance cases. Keep up the great service you provide us’
(Referrer, case 860)

‘Thank you very much’
(Party 1, case 825)

‘I thought the staff were very helpful. I would like to thank the staff for taking time to talk and listen’
(Party 2, case 841)

‘Staff were very courteous and very professional’
(Party 2, case 845)

‘I did benefit from your service. Keep up the service. You are doing an extremely good job’
(Party 1, case 858)

'A positive experience.......many thanks'
(Referrer, case 1140)

'Good service provided.......many thanks'
(Referrer, case 1152)

'I have no feeling to complain about EMS - you are doing a marvellous job!'
(Party 1, case 1116)

'I offer my thanks to the organisation you manage as I know you meant well'
(Party 1, case 1158)

'Keep up the good work and thanks very much for your help'
(Party 1, case 1213)

'The two mediators handled the situation well'
(Party 2, case 1164)

'Please give my thanks to the mediators for the time and trouble they took. We have settled in our positions and seem to be ok at the moment'
(Party 2, case 1107)

‘I have no feeling to complain about EMS – you are doing a marvellous job’ (Party 1, 1116)

‘A positive experience, as always, many thanks’ (Referrer 1140).

‘Good service provided – negative outcome was not as a result of your service, just a non-responsive party. Many thanks’ (Referrer 1152)

‘The two mediators handled the situation well’ (Party 2, 1164)

‘Have only had mediation with one person so far, and have several more sessions ahead, but feel much stronger and positive having the support of mediation. Hopefully all my neighbour problems will be resolved with the aid of mediation. Thank you for the help, support and understanding’ (Party 1, 1165)

‘The situation was not resolved because I did not want to mediate’ (Party 1, 1203)

‘Although my wife and I never actually met anybody in person…………..I would recommend anybody and certainly use your service again in future if need be. Thank you one and all and all the best for the future’ (Party 2, 1224)

‘I currently have a number of cases where mediation might be helpful but it is hard to engage both parties in mediation. I’m still trying! Many thanks for the training provided’ Referrer 1224)

‘Thank you for all your help’ (Party 1, 1225)

‘I think my neighbour should have come to me first and asked about the problem……simply coming round to me would have sorted the problem out and we would not have needed to have involved you’ (Party 2, 1225)

'Office staff have been agreat support and allowed me to explore my feelings about the situation whilst remaining impartial. They have made me feel safe, comfortable and given me the confidence to deal with the present situation and to be able to deal with any future problems' (Party 2, 1228)

‘The mediators did their best to help’ (Party 1, 1230)

‘Keep up the good work and thanks very much for your help’ (Party 1, 1231)

‘I do not blame anyone and have no complaint about your Service’ (Party 1, 1235)

‘I had no problems with Service provided’ (Referrer 1253)

‘I believe my neighbour decoded to settle the dispute thanks to your Service’ (Party 1, 1261)

‘I am always happy with your service’ (Referrer 1264)

‘The reason mediation did not assist me is only because my neighbour had no intention of resolving the issue’ (Party 1, 1266)

‘I would like to thank you and your colleagues for the great work that has been done in solving the problems of both neighbours’ (referrer 1274)

‘Since we had the discussions at your office I don’t have any more problems’ (Party 2, 1274)

‘All in all the Service is very good’ (Party 1, 1279)

‘The person I spoke to on the ‘phone was very nice and listened to what I had to say and how I felt about things. Thank you for all your help’ (Party 2, 1298)

‘Thank you for a quick response, it was a shame that one of the parties did not want to use your service’ (referrer 1306)